Delivery and Refund Policy

Shipping & Delivery Policy

Shubbak Technologies ships its products to almost across all of Middle East. Orders are usually shipped within 48 hours. We ship on all days except Friday and National Holidays.

1. How much does shipping cost? Is there a minimum order value/ quantity?
Good News – shipping is FREE for all orders over AED 200 in the UAE!

2. Where all do you deliver the products?
All across Middle East! Yay!

3. Do you do international shipment?
Yes. We ship all across Middle East. If you have a specific request, please contact our Customer Care team at [email protected] or call us at +971-4-8866188 and we will be happy to assist you.

4. How long does it take you to ship the ordered products?
Normally, our dispatch times are within 1 working day of receiving your order!

5. How long will it take for my order to reach me?
Deliveries are contingent upon our logistics partners and as such we are unable to give pinpoint timeframes. Having said that, normally, the delivery time frames are as below:

2-3 days UAE

6. What happens when I am not at home when you deliver?
In case you are not at home when your delivery arrives, our logistics partner will arrange a new time with you by calling you.

Our delivery partners will make 3 free delivery attempts before your order is returned back to our warehouse. We request you to please provide your mobile number in the delivery address as it will assist our delivery partner in making a faster delivery. Post 3 free delivery attempts, a re-delivery fee will be levied to you.

7. I can’t find my delivery? Help!
Don’t sweat it! If you have your Order number and your delivery hasn’t arrived within 7 working days of placing your orders, please contact our Customer Care team at [email protected] or call us at +971-4-8866188 and we will be happy to assist you. Please remember to mention your Order number when you contact us.

8. In case I cancel the order or request a return, who take care of shipping costs?
Sorry! Shipping charges applicable are not refundable in the case of return/cancellation of the product or the order.

9. Are there any Hidden Costs or Charges?
We do not have any Hidden Charges to our customer orders. You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.

Refund Policy

The annual subscription plans for Web development & tech support offered by us requires a twelve-month warranty and be refunded within the 30 days of receiving of subscription amount. However, subject to the pure discretion of company management of the virtues of any specific case, the amount of payment can be refunded if any case you are not satisfied with our service, and we will also do our best efforts to resolve the customer’s problem as soon as possible. And if you are still not satisfied with our service, then we will provide a refund policy that will be applicable under following circumstances.

We follow 30 days’ money refund policy under the following terms and conditions.

For Annual/Small Business Plans

If claim is requested within 30 calendar days of subscription, then 100% of plan price will be refunded.

The refund policy is not applicable under any circumstances for per incidence plans

And after 30 calendar days of subscription plan, No money will be refunded.

Refunds can be done, either of the following circumstances:

When you have all the prerequisites which were required to resolve the issues and that was not done or resolved even your account was active.

The problem is out of scope for the particular plan.

After the issue was last worked upon by net support service, 30 days have not passed.

There has not been a closed ticket or resolved the issue in the past for unlimited plans.

Software/Data Backup

You should be well aware with and accept that under any kind of circumstances Shubbak Technologies will be not liable for any software corrupt or loss of data. Shubbak Technologies strongly suggests its customers to always keep and maintain the backup of data and our disaster recovery plan.

Account Login, password and security Every user to submit a plan order, they have to complete the process of registration procedure you have to provide full, updated and correct information as required and asked at the time of registration process. You have the option to choose your user name and password, and you are independently responsible for retaining the privacy of your login details including passwords etc.

Furthermore, you are also independently responsible for any or all the activities that occur in your account. You accept to inform Shubbak Technologies instantly of any unauthorized use or access of your account or breach of any other kind of secured access. Shubbak Technologies will be not responsible for any misconduct or loss of data that happens because of anyone else using your account or password, either with or without your consent. Though, you could be held responsible for such losses suffered by Shubbak Technologies or anyone else using your account login id and password. And you are also not permitted to use anyone else account without the legal permission of its original owner.

Backup of Data

You are independently responsible for preserving and keeping a backup of all the data like text, data and other information stored into software application and storage system before choosing our service. You accept and acknowledge that Shubbak Technologies’s members are not liable or legally responsible under any circumstances at any point of time for any data loss or corruption of computer data, software and hardware that may occur during the services.

The privacy policy statement holds how Shubbak Technologies uses and protects the information you share with Shubbak Technologies support team at the time of using our site or while registering with us. Shubbak Technologies is fully committed to ensuring that your privacy fully safe and protected from any kind of miss use. If you are requested to provide such confidential information that discloses your personal identification to use our website, then you can be certain that it can be only used as per the privacy policy followed by Shubbak Technologies for this particular website. Shubbak Technologies support service is completely authorized to modify or change this policy statement on regular basis by updating the web page. Therefore, to accept the changes done on this page periodically you should check and read the policy statement regularly.